# Support Settings
Dremio Support provides settings that can be used for diagnostic purposes. These settings are enabled (or disabled) via the Dremio UI: Admin > Cluster > Support
Support access provides multiple capabilities for communication with Dremio support depending on your role (user or administrator).
Client Tools pane to configure which client application buttons appear on the toolbar for a Dremio project when users view data in a dataset. Users can launch data in a client application by clicking the corresponding toolbar button.
Users must have Power BI Desktop October 2019 installed to launch the client directly from Dremio by clicking the toolbar button.
To enable a client application, toggle
Enabled for the application.
Internal Support Email
The Internal Support Email setting is used to configure an email address for users to contact for assistance with queries or other questions. When configured an "Email Help" button is added to the Help section on the Jobs page which end users can use for assistance. The email sent also includes a link to the query's profile that assistance is being requested for.
Query Support Bundle
Dremio 12.0.0 provides additional support for YARN-based Dremio deployments. A Dremio administrator must first enable the feature by toggling
Download Query Support Bundle on the
Support Access page. Dremio users can download the support bundle for any job to which they have access.
Any Dremio user with support access and permission to view a job can download a query support bundle by clicking the
Download Query Support Bundle button on the Job Details page:
A Dremio administrator must first enable the feature by toggling
Download query support bundle on the
Support Access page.
The support bundle includes all logs on the executor node in the following format:
<executor hostname>_application_<container id>_<log type>.log.gz
The bundle includes the following files:
queries.json.gz- Above two files from the coordinator node that planned the query for the day that Dremio ran the query
server.out.gz- From the coordinator node that planned the query
system_info.json.gz- WLM rules and queues, and support settings
query_profile.zip- Full query profile for the query
Hadoop-based deployments using self-signed certificates must either import their certificate into the truststore or disable certificate validation.
To disable certificate validation:
dremio.conffile in the coordinator node.
- Restart Dremio.
Support keys are used to configure advanced settings in Dremio and control diagnostic data gathered.
To enable a key:
- Navigate to Admin > Cluster > Support > Support Keys.
- Enter the support key and click Show
- Click to enable or disable the displayed Support Key.
- Click Save to save the changes.
|planner.filter.runtime_filter||Enable and disable runtime filtering.|
|planner.verbose_profile||Provides more details on planning steps.|
|ui.upload.allow||Allows users to upload files to their home spaces. Enabled by default. See Users, Groups, and Roles for more information.|
|ui.space.allow-manage||Allows users to create and manage spaces. Disabled by default. See Users, Groups, and Roles for more information.|
|dremio.ui.outside_communication_disabled||Disables all exernal communication with Dremio servers. By default Dremio systems send basic information on system health and usage to Dremio in order to better support users and improve product quality. Enabling this support key stops all external communication with Dremio servers.|
|results.max.age_in_days||Sets your cleanup threshold in days. See Job Results Cleanup for more information.|
|exec.non_partitioned_parquet.enable_runtime_filter||Enable and disable runtime filtering for non-partitioned columns. Dremio administrators must also enable planner.filter.runtime_filter to enable runtime filtering for non-partitioned columns.|
|exec.operator.aggregate.vectorize.use_spilling_operator||Enables/disables hash aggregation spilling.|
|export.tableau.extra-odbc-connection-properties||Allows users to set the ODBC connection string when exporting a Dremio dataset to Tableau TDS format when SSL is enabled.|
|auth.personal-access-token.max_lifetime_days||Specifies the expiration period for new personal access tokens. The default value is 90 days. Changes to this value do not affect tokens generated before the update.|
|export.tableau.export-type||Specifies the export type of the